I have to give a shout out to Michelle and her team at Billing Specialist Services! After the retirement of our biller of 20+ years, we were in desperate need of someone who understood our specific billing needs. We have a very busy practice and it was important for us to find someone personable, hardworking, understanding, organized and easy to work with. We searched the internet and contacted several billing providers, including Billing Specialist Services. The quick and personable response to our inquiry was just one indication to us that this was a stand-out business. Upon speaking with Michelle, and explaining our needs and her team’s ability to meet them,  we were comfortable to get started with Billing Specialist Services. Although paying hourly rates was new to us, Michelle reassured us that once all of the previous biller’s information transferred over and the kinks worked out, we could expect to be paying close to what we were before. What we didn’t expect, and was a welcomed addition to us, was the daily communication on all accounts, especially those with outstanding balances.  Michelle kept us updated on the work that was going on with these accounts to get them paid! She also went to work on accounts that were left open from our previous biller as well as ones that our previous biller had not submitted. Due to her persistence with the insurance companies, we are AMAZINGLY receiving payments on those we had written-off! We are thrilled with the fact that we have someone who will work just as hard for us, to get all that we can from the insurance companies, as we do for out patient’s! Billing Specialist Services is highly recommended in our book! Thank you, Michelle!

Working with Michelle and her team has been a tremendous asset to our practice. They are efficient, reliable, communicative and kind. The associate who works on our account is absolutely incredible. She follows through on insurance claims with expertise, and I'm thrilled at how quickly she replies to calls and emails from me, others on my team, and clients. Our practice sees over 200 clients weekly and we would not be able to keep our volume so high without the incredible partnership we have with BSS.

I am happy to tell you about Michelle and her wonderful team. They have never failed me! Whatever my needs are, they work hard to take care of them in the most prompt, professional and expert way. They are so knowledgeable about insurance and dealing with any issues that come up that I always trust that they will take care of anything. The best part of this is that they take care of the business end (which I believe they love to do) so that I can totally focus on my patients and their needs. The billing and money issues can stay out of my clients and the work we do which gives us a very clean working space for therapy. I have always felt that Michelle’s goal is to do just that which brings her into the healing process for my clients as well. It is wonderful for me to know that her business is just as much about helping people in need by protecting the frame that I work in. When I started my practice she did all of my credentialing and is always available to answer any questions I have. She will fight for you too if that is needed. I honestly can’t think of a single hiccup. She will be right there for you no matter what. She has a great team. Shiela is my touchstone too and she is absolutely wonderful!!