I have to give a shout out to Michelle and her team at Billing Specialist Services!
After the retirement of our biller of 20+ years, we were in desperate need of someone who understood our specific billing needs.
We have a very busy practice and it was important for us to find someone personable, hardworking, understanding, organized and easy to work with.
We searched the internet and contacted several billing providers, including Billing Specialist Services. The quick and personable response to our inquiry was just one indication to us that this was a stand-out business.
Upon speaking with Michelle, and explaining our needs and her team’s ability to meet them, we were comfortable to get started with Billing Specialist Services.
Although paying hourly rates was new to us, Michelle reassured us that once all of the previous biller’s information transferred over and the kinks worked out, we could expect to be paying close to what we were before.
What we didn’t expect, and was a welcomed addition to us, was the daily communication on all accounts, especially those with outstanding balances. Michelle kept us updated on the work that was going on with these accounts to get them paid!
She also went to work on accounts that were left open from our previous biller as well as ones that our previous biller had not submitted. Due to her persistence with the insurance companies, we are AMAZINGLY receiving payments on those we had written-off!
We are thrilled with the fact that we have someone who will work just as hard for us, to get all that we can from the insurance companies, as we do for out patient’s!
Billing Specialist Services is highly recommended in our book!
Thank you, Michelle!