Testimonials

OUR HAPPY CLIENTS

I just wanted to drop you a line to say how thrilled I am with the quality of service I am receiving from my amazing billing team. They haven’t skipped a beat, take initiative without being prompted, are easily reachable, and are always pleasant to work with. I just wanted you to know that they are doing a great job!! And I’m really grateful to have them.
Jana Fuchs
MA, LCPC, JF Counseling and Consulting, LLC
Michelle has been an absolute necessity for my practice! Before I found her, I had become so overwhelmed with getting on insurance panels and had no idea where to turn. Michelle swooped in to save the day! Not only is she excellent at accomplishing exactly what I need, but she's also quick, efficient, and a joy to work with.
Sarah Buino
LCSW, CADC, President of Head / Heart
Michelle has been great at working with insurance companies to clarify billing discrepancies. She has been professionally persistent in the most frustrating and trying of circumstances, resulting in sessions being ultimately covered. I'm very pleased with her work!
Christina Zerwer
LCPC, Owner of City Breeze Counseling
Michelle does a great job of billing for my practice. I send her the information and she takes it from there. It makes my life much easier and allows me to concentrate on the things that I like to do, which is “seeing the patient”. It is fast, economical and she gets the job done. Follow-up, follow-through becomes nothing on my part, since Michelle does the work. Fewer headaches, heartaches, bank aches and stress aches. I highly recommend getting someone to do your billing, and I strongly suggest that someone to be Michelle.
Dr. Howard Chusid
EdD, LMHC, The Helping Place
Michelle is an excellent resource for billing. She attends to the needs of the therapist, providing the needed information very quickly and follows up with each claim. She is accurate in her work and will go beyond for the therapist to be reimbursed for each claim. She will even make excellent suggestions to the therapist about the fees charged. there is no question as I would highly recommend her for all billing needs.
Edie Kleinman
LCPC
Katherine has definitely been a God-send for me and my practice. 😃 She has been extremely helpful with submitting appeals for my insurance issues. Kathy has also been such a positive support system for my clients when addressing billing concerns / issues. She has also been instrumental in the transition of my practice to part-time status since I accepted & started a full-time professor position. I am so grateful for Kathy. I could not have been able to manage any of these insurance issues and / or practice changes without her. 😊I have referred so many colleagues to BSS Inc. Thank you so much for services over the past years. 😊
Dr. Michelle Thomas Rhue
LCSW Owner of Quintessence Innovations
Billing Specialist Services is quick and efficient in submitting my claims to the insurance companies. Stephanie in particularly, is on top of problems and denied claims. This has allowed me to focus on what I am good at-counseling. Meanwhile, Michelle and Stephanie have been patient with answering all my questions and providing guidance. I’ve enjoyed working with them.
Linda Powell
MSW, LISW-S
I am happy to tell you about Michelle and her wonderful team. They have never failed me! Whatever my needs are, they work hard to take care of them in the most prompt, professional and expert way. They are so knowledgeable about insurance and dealing with any issues that come up that I always trust that they will take care of anything. The best part of this is that they take care of the business end (which I believe they love to do) so that I can totally focus on my patients and their needs. The billing and money issues can stay out of my clients and the work we do which gives us a very clean working space for therapy. I have always felt that Michelle’s goal is to do just that which brings her into the healing process for my clients as well. It is wonderful for me to know that her business is just as much about helping people in need by protecting the frame that I work in. When I started my practice she did all of my credentialing and is always available to answer any questions I have. She will fight for you too if that is needed. I honestly can’t think of a single hiccup. She will be right there for you no matter what. She has a great team. Shiela is my touchstone too and she is absolutely wonderful!!
Nancy Olson
LCPC
I have been with Michelle for 6 years now and I cannot say enough wonderful things about how helpful she has been for me and for my practice in all this time. She helped me get started as soon as I was incorporated, and she took on the tedious process of credentialing with various health insurance plans efficiently and effectively. It took time on the insurance companies’ end, but there were no hiccups on her part, and soon after I was in-network. I can say with confidence that Michelle knows the ins and outs of mental health billing, the redeterminations, resubmissions, and the appeals. I don’t know where she finds the extra hours in her day to call on insurance companies, and very importantly, to get effective results! Simply put, she gets you the money you’re owed for providing your service to clients. Michelle is accessible in all formats- email, phone, text. She truly provides a personal touch to what can seem like an impersonal process!! Her approach when reaching out to my clients is friendly, direct yet understanding, collaborative, and results-oriented… my clients comment on how great she is to work with! I am so happy that Michelle’s practice is growing as I believe her personal approach to billing services will come across in her leadership style and training of staff; I have found all of her staff to have a similar collaborative approach as well. I recommend Michelle’s billing service without hesitation.
Grace Palacio
PsyD, Wellington Psychological Services
I have to give a shout out to Michelle and her team at Billing Specialist Services! After the retirement of our biller of 20+ years, we were in desperate need of someone who understood our specific billing needs. We have a very busy practice and it was important for us to find someone personable, hardworking, understanding, organized and easy to work with. We searched the internet and contacted several billing providers, including Billing Specialist Services. The quick and personable response to our inquiry was just one indication to us that this was a stand-out business. Upon speaking with Michelle, and explaining our needs and her team’s ability to meet them, we were comfortable to get started with Billing Specialist Services. Although paying hourly rates was new to us, Michelle reassured us that once all of the previous biller’s information transferred over and the kinks worked out, we could expect to be paying close to what we were before. What we didn’t expect, and was a welcomed addition to us, was the daily communication on all accounts, especially those with outstanding balances. Michelle kept us updated on the work that was going on with these accounts to get them paid! She also went to work on accounts that were left open from our previous biller as well as ones that our previous biller had not submitted. Due to her persistence with the insurance companies, we are AMAZINGLY receiving payments on those we had written-off! We are thrilled with the fact that we have someone who will work just as hard for us, to get all that we can from the insurance companies, as we do for out patient’s! Billing Specialist Services is highly recommended in our book! Thank you, Michelle!
Dr. Robert J Walsh
PsyD, Comprehensive Psychology Services
I just wanted to say thank you, Katherine, for all you do for myself and my business. I have never felt so supported, cared for, and as if someone has my business back like this before. I love your encouragement and help making things the best they can be. I appreciate how you go so far above and beyond to get everything done, communicate transparently, explain things to myself and other TMT therapists, and assist with a great deal of tasks. I know I’ve asked for a lot of assistance from claims to collections to credentialing and I appreciate how you’ve taken them all on and been so incredibly helpful. Having you on my team allows me the space to care for other avenues of my business and professional passions so help my business can continue to grow and better supports therapists and clients alike. In case I haven’t made it clear or don’t say it enough THANK YOU KATHERINE!! You are an absolute rockstar and I’m so incredibly grateful to have you as a teammate. Thank you, thank you, thank you!
Alexandra Skinner Walsh
LMHC,The M.A.D. Therapy, PLLC
I was first introduced to Michelle and BSS through my colleague, Jennifer Panning, founder of Mindful Psychology Associates. Jennifer and I were part of a networking group of Chicago-area female group practice owners who met monthly to share resources while socializing. In 2018, Michelle presented some interesting information to us about billing and answered some really complex questions that most of us struggled with on our own. Several of us from that networking group eventually began working with Michelle and BSS - relationships we maintained through the present. Today, I have no regrets whatsoever. BSS is consistent, clear, and transparent. Most importantly, Michelle's team works hard to provide exactly what you need and ask for; they are incredibly precise. I happen to have an Office Manager who oversees billing, and so we work with BSS in various capacities. My Office Manager is incredibly happy with their service, as am I. It's really affordable compared to anything else out there. It's so hard to find ethical, transparent, precise vendors, and Michelle is the only one I'd take that kind of chance with.
Sarah Suzuki, LCSW
Owner of Chicago Compass Counseling
I have been working with Michelle & Billing Service Specialists for almost one year now. I have been very pleased with their billing skills as well as their outstanding customer service. There have been a couple of occasions where some challenging issues came up & Michelle & our rep Robin went above & beyond working with me to figure things out & come out on the other side of things in a stronger way. They are quick to interact & support & advise and not only is my practice better off for their help, I have learned a lot as a business owner too. I feel lucky to have BSS & Robin & Michelle in my corner & would highly recommend their services to anyone.
Lori Corrigan
MA, LCPC, Founder & Clinical Director of Foundations 4 Life
I wanted to say thank you so much. Sarah has done an amazing job with the train wreck I had going on from the last 2 companies. I feel very confident and comfortable with you ladies. I appreciate the way Sarah takes the extra step of explaining things to me. Your company has been so refreshing after the hell I have experienced. I just wanted you to know how thankful and appreciative I am.
Tamika Hill
LCSW, Step by Step The Spa For Your Mind, PC